Legal

Simplicity Program — Terms & Conditions

These Terms & Conditions govern use of the Simplicity referral and matching program (“Simplicity,” “the Program”), operated by Kurt Commercial Facility Services, LLC (“KurtCFS,” “we,” “us”). By submitting a request or accepting a work order through Simplicity, the Customer and the Contractor each agree to these Terms.

1. Nature of the Program

• KurtCFS operates Simplicity solely as a referral and matching service connecting Customers seeking small repair or short-duration project work with independent, third-party Contractors.
• KurtCFS is not a general contractor, subcontractor, or party to any construction contract formed between Customer and Contractor, and does not perform, supervise, inspect, or warranty any work performed.
• KurtCFS does not set, control, or guarantee the price, scope, schedule, or quality of any work performed by a Contractor.
• Nothing in this Program creates an employment, agency, partnership, or joint venture relationship between KurtCFS and any Contractor or Customer.

2. Program Scope & Finality

• KurtCFS’s role in each transaction is limited to: (a) collecting the Customer matching fee, (b) matching the request to a Contractor, and (c) collecting the Contractor referral fee upon acceptance. Once these steps are complete, KurtCFS’s involvement in that specific transaction ends.
• KurtCFS has no ongoing obligation to monitor, mediate, supervise, or resolve any matter arising from the underlying work between Customer and Contractor, including scheduling conflicts, scope disagreements, workmanship issues, payment disputes, or cancellations.
• All fees paid to KurtCFS — the Customer matching fee and the Contractor referral fee — are earned in full and non-refundable once the corresponding step above is complete, regardless of what occurs afterward between Customer and Contractor, except as expressly provided in Section 3 regarding refunds for unmatched requests. There is no supplemental fee owed to KurtCFS by Contractor after acceptance, regardless of how the actual scope, price, or outcome of the job compares to what was described at intake.
• KurtCFS’s only continuing role is the escalation process in Section 5 (if invoked by Customer) and the ratings and removal process in Section 6.

3. Customer Terms

• A non-refundable matching fee of $25 is charged at the time a Customer submits a project request, regardless of whether the Customer ultimately hires the matched Contractor.
• Matching times are not guaranteed and vary based on Contractor availability by trade and area — a match may occur the same day or take longer. The 48-hour Exclusivity Window described in Section 5 begins when a Contractor is matched to the request, not when Customer submits the request.
• Customer agrees to provide an accurate description of the requested work, and photos where reasonably available, to enable KurtCFS to evaluate and route the request. KurtCFS, not Customer, determines the estimated job value used to price the Contractor referral fee, and Customer has no role in setting that fee.
• The matching fee entitles the Customer to be matched with up to three (3) Contractors in sequence under the escalation process described in Section 5, for a single project request.
• Customer is solely responsible for vetting, contracting with, paying, and resolving any disputes directly with the Contractor for the performed work.
• Before including a Contractor in the Program, KurtCFS conducts a basic review — such as confirming an online business presence, a referral from another Contractor already in the network, or visible customer feedback. KurtCFS does not independently verify licensing, insurance, background, or qualifications, and does not guarantee the accuracy of any Contractor’s self-reported credentials. Customer is solely responsible for independently verifying a Contractor’s licensing, insurance, and qualifications before engaging them.
• If KurtCFS has not matched Customer’s request to any Contractor within thirty (30) days of submission, Customer may request a refund of the $25 matching fee by contacting KurtCFS within fifteen (15) days after the end of that 30-day period. Refund requests submitted after this window has closed will not be honored. This refund applies only where no Contractor was ever matched to the request during the 30-day period. It does not apply where a Contractor was matched but did not make contact, where Customer did not respond to or was unavailable for a Contractor’s attempt to make contact, or where Customer has already engaged a Contractor matched through Simplicity for the same request. To receive a refund, Customer must submit the request to KurtCFS using the contact information provided at intake, and must not have withdrawn or cancelled the original request. Refunds approved under this section will be issued to the original payment method.

4. Contractor Terms

• Contractors participating in Simplicity represent that they are independent, licensed (where required), and insured businesses, and are not employees, agents, or subcontractors of KurtCFS.
• Prior to payment, Contractor is shown a blind preview of each work order (trade, ZIP code, general scope, and the referral fee for that job). Customer contact information is withheld until Contractor accepts and pays the referral fee.
• KurtCFS sets the referral fee for each work order individually, in its sole discretion, based on the scope description and any photos provided by the Customer at intake. Contractor may accept the fee as shown, decline the work order, or propose an alternative fee prior to acceptance; KurtCFS may accept, counter, or decline any proposed alternative.
• Once Contractor accepts a work order and its associated fee, the fee is due, payable, and non-refundable per Section 2. No further amount is owed to KurtCFS for that work order under any circumstance, including if the actual scope or final price differs from what was described at intake.
• Contractor is solely responsible for all aspects of any work performed, including permits, code compliance, workmanship, warranty, and safety.
• Contractor agrees not to circumvent the Program by soliciting a matched Customer for future work outside Simplicity in a manner intended to avoid future referral fees on the same referred relationship within 90 days of the initial match.

5. Exclusivity & Escalation

• Upon acceptance, a Contractor receives exclusive rights to a matched work order for forty-eight (48) hours (“Exclusivity Window”).
• If the Contractor contacts the Customer and schedules an appointment within the Exclusivity Window, exclusivity automatically extends to five (5) total days from the original match.
• The 48-hour clock is measured from the time of match, not from any later customer contact with KurtCFS.
• If the Customer contacts KurtCFS after the full 48-hour Exclusivity Window has elapsed and confirms no contact was made by the Contractor, and no appointment has been logged, KurtCFS will release the work order and match the Customer with the next available Contractor.
• This escalation may occur up to two (2) additional times per project request (three (3) Contractors total) under the original $25 Customer matching fee, at no additional cost to Customer.
• The referral fee charged to a re-matched Contractor is discounted from the fee originally set for that work order: 70% of the original fee for the second Contractor, and 50% of the original fee for the third Contractor.
• KurtCFS’s determination of whether the Exclusivity Window has lapsed, based on information reasonably available to it, is final for purposes of the Program.

6. Ratings & Removal

• Following a matched job, KurtCFS may invite Customer to submit a rating and review of the Contractor. Reviews reflect the opinion of the submitting Customer and are not verified, endorsed, or adopted by KurtCFS as fact.
• KurtCFS may publish, decline to publish, or remove any review at its sole discretion, including in response to a Contractor’s request to review a specific submission.
• KurtCFS may suspend or permanently remove a Contractor from Simplicity, in its sole discretion, based on a pattern of negative reviews or unresolved Customer complaints. KurtCFS is under no obligation to investigate, adjudicate, or mediate the underlying dispute before doing so.
• Reviews are submitted by third-party Customers, not by KurtCFS, and reflect the submitting Customer’s own opinion and experience. KurtCFS does not investigate, verify, or adopt the content of any review as its own statement.
• Contractor releases and forever discharges KurtCFS, its owners, members, and employees from any claim — including defamation, business disparagement, tortious interference, or lost business — arising from the content of any Customer review, or from KurtCFS’s decision to publish, decline to publish, or remove any review, or to suspend or remove Contractor from the Program.
• Contractor’s sole remedy regarding a review believed to be false, abusive, or unfair is to flag it for KurtCFS’s discretionary review under this Section. Participation in Simplicity constitutes Contractor’s agreement not to pursue legal action against KurtCFS arising from Customer-submitted review content or from Program removal decisions made under this Section.
• Removal from Simplicity does not affect the validity or non-refundability of any fees already paid under Section 2.

7. Payments

• All amounts paid to KurtCFS (the $25 Customer matching fee and Contractor referral fees) are for the matching service only and are separate from, and not a part of, any payment for construction or repair work, which is paid directly by Customer to Contractor.
• KurtCFS does not process, hold, or guarantee payment for the underlying work performed.

8. Disclaimers & Limitation of Liability

• SIMPLICITY IS PROVIDED ON AN “AS-IS” BASIS. KURTCFS MAKES NO WARRANTY, EXPRESS OR IMPLIED, REGARDING ANY CONTRACTOR’S WORK, LICENSING, INSURANCE, OR CONDUCT, OR REGARDING ANY CUSTOMER’S CONDUCT.
• KurtCFS is not liable for any damages, losses, disputes, or claims arising from work performed, or not performed, by a Contractor, or from any Customer’s conduct, including but not limited to property damage, personal injury, non-payment, or breach of contract between Customer and Contractor.
• Customer and Contractor each agree to resolve disputes regarding the underlying work directly between themselves, and acknowledge that KurtCFS is not a necessary or proper party to any such dispute.

9. Indemnification

• Customer and Contractor each agree to indemnify, defend, and hold harmless KurtCFS, its owners, members, and employees from and against any claim, demand, loss, liability, damage, or expense (including reasonable attorney’s fees) arising out of or relating to: (a) the underlying work requested, performed, or not performed; (b) their use of the Program or breach of these Terms; or (c) any review, rating, or communication they submit through or in connection with the Program.
• This indemnification obligation survives completion, cancellation, or removal from the Program.

10. Program Changes

• KurtCFS may modify these Terms, the fee schedule, or the Program structure at any time, with changes effective upon posting or direct notice to active Contractors and Customers.

11. Governing Law

• These Terms are governed by the laws of the State of Missouri. Any dispute arising under these Terms shall be venued in the courts of St. Louis County or the City of St. Louis, Missouri.