Operations Support (COO Support)

Role Overview
Supports operational leadership by coordinating reporting, tracking performance, and assisting with execution initiatives.

Why This Role Matters
Strong execution requires coordination and visibility.

Key Responsibilities

Track KPIs
Support reporting
Coordinate communication
Monitor performance
Assist leadership
Organize data
Improve workflows
Support initiatives
Maintain systems
Ensure alignment

Success Metrics

Reporting accuracy
Operational visibility

Failure Indicators

Lack of clarity

Cultural Responsibility

Organized and proactive
Detail-oriented

Customer Success Liaison

Role Overview
Ensures client satisfaction, retention, and long-term relationship growth.

Why This Role Matters
Repeat business and referrals drive long-term success.

Key Responsibilities

Manage client relationships
Ensure satisfaction
Resolve issues
Track feedback
Improve retention
Coordinate internally
Support onboarding
Monitor performance
Drive repeat business
Strengthen relationships

Success Metrics

Client retention
Repeat business

Failure Indicators

Client churn

Cultural Responsibility

Client-first mindset
Responsiveness

Legal Consultant

Role Overview
Provides legal oversight, contract management, and risk mitigation.

Why This Role Matters
Protects the company from legal and contractual risks.

Key Responsibilities

Manage contracts
Ensure compliance
Mitigate risk
Review agreements
Advise leadership
Handle disputes
Maintain documentation
Monitor regulations
Support operations
Protect company

Success Metrics

Risk reduction

Failure Indicators

Legal exposure

Cultural Responsibility

Integrity
Risk awareness

Data Analyst

Role Overview
Transforms business data into insights that support decision-making and performance improvement.

Why This Role Matters
Better data leads to better decisions and stronger performance.

Key Responsibilities

Analyze data
Build dashboards
Track KPIs
Identify trends
Support decisions
Improve reporting
Validate data
Automate reports
Collaborate with teams
Provide insights

Success Metrics

Insight accuracy
Decision impact

Failure Indicators

Poor data quality

Cultural Responsibility

Curiosity
Analytical mindset

Procurement Specialist

Role Overview
Manages sourcing, purchasing, and vendor relationships to ensure projects have the materials they need on time and at the right cost.

Why This Role Matters
Procurement directly impacts cost, timelines, and project success.

Key Responsibilities

Source materials
Negotiate pricing
Manage vendors
Track orders
Ensure delivery timelines
Control costs
Maintain relationships
Monitor inventory
Improve processes
Support projects

Success Metrics

Cost savings
Vendor reliability

Failure Indicators

Delays
Cost overruns

Cultural Responsibility

Cost-conscious mindset
Strategic thinking

IT Lead

Role Overview
Support staff ensure that the company’s infrastructure and daily environment function effectively. This includes IT systems, office operations, and facility upkeep.

Why This Role Matters
Operations rely on strong support systems. This role ensures teams can work efficiently without disruption.

Key Responsibilities

Provide IT support
Maintain systems
Manage office operations
Ensure cleanliness
Support employees
Handle logistics
Maintain equipment
Resolve issues
Track supplies
Support operations
Improve efficiency
Maintain organization

Success Metrics

System uptime
Workplace functionality

Failure Indicators

Downtime
Disorganization

Cultural Responsibility

Service-oriented mindset
Reliability

Safety & Compliance

Role Overview
This role ensures that the company operates safely and complies with all regulations. It focuses on protecting employees, managing risk, and maintaining proper standards.

Why This Role Matters
Safety and compliance are critical to protecting both employees and the business.

Key Responsibilities

Develop safety programs
Enforce compliance
Conduct training
Monitor incidents
Manage risk
Perform audits
Maintain records
Investigate issues
Update policies
Support HR
Track metrics
Improve safety culture

Success Metrics

Safety record
Compliance levels

Failure Indicators

Incidents or violations

Cultural Responsibility

Protects people
Promotes responsibility

Role Overview
Sales and Marketing are responsible for generating awareness, leads, and opportunities for the business. This role ensures that the company remains visible, competitive, and positioned for growth.

Why This Role Matters
Without visibility and lead generation, growth slows. This role ensures a steady flow of opportunities.

Key Responsibilities

Develop marketing campaigns
Generate leads
Manage branding
Track campaign performance
Support sales team
Create content
Manage online presence
Analyze market trends
Improve conversion rates
Coordinate events
Maintain CRM systems
Align messaging

Success Metrics

Lead volume
Conversion rates

Failure Indicators

Weak market presence

Cultural Responsibility

Results-driven mindset
Creativity with accountability

Finance & Administration

Role Overview
Finance and administrative staff support the daily operations of the business by managing financial transactions, documentation, and organizational tasks. This role ensures accuracy, organization, and efficiency across the company.

Why This Role Matters
Strong administrative systems are essential for smooth operations. This role keeps the business organized and functioning effectively.

Key Responsibilities

Process payroll
Manage invoices and billing
Maintain financial records
Track expenses
Support accounting functions
Organize documentation
Maintain compliance records
Assist reporting
Coordinate schedules
Support leadership
Manage office tasks
Ensure data accuracy

Success Metrics

Accuracy
Timeliness

Failure Indicators

Errors in records
Delays in processing

Cultural Responsibility

Reliability
Attention to detail

Estimating Team Member

Role Overview
The Estimating Team is responsible for developing accurate project costs and supporting the bidding process. This role requires attention to detail, analytical thinking, and coordination with multiple departments.

Why This Role Matters
Accurate estimating determines profitability. This role ensures the company wins the right work at the right price.

Key Responsibilities

Prepare project estimates
Analyze drawings and specs
Gather vendor pricing
Develop bids
Track estimate accuracy
Maintain cost database
Support sales efforts
Identify cost risks
Improve estimating processes
Coordinate with PMs
Ensure competitiveness
Review project requirements

Success Metrics

Estimate accuracy
Bid win rate

Failure Indicators

Cost miscalculations
Lost profitability

Cultural Responsibility

Precision and accountability
Data-driven mindset